FAQ
betjili FAQ — Detailed Answers on Deposits, Withdrawals, Bonuses and Limits
It is natural to have questions about opening an account at betjili, making deposits and withdrawals, claiming bonuses and responsible gambling rules. This page provides detailed answers to the most common questions, organised into four main sections. Use the index below to go directly to the topic you need.
Minimum Deposit
৳500
Minimum Withdrawal
৳800
Live Support
24/7
Topics Index
To deposit at betjili, you can use bKash, Nagad, Rocket or Upay on the wallet page. To learn more about slot game bonuses and offers, visit the slots page.
How to Deposit
betjili does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may deduct a service charge according to their own policy. No extra amount is deducted by betjili at the time of deposit — exactly the amount you send will be credited to your account.
The minimum deposit amount to play any game at betjili — slots, live casino or sports betting — is ৳500. This applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket or Upay, you must send at least ৳500.
Currently, deposits at betjili can be made through four mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. For full information about payment methods, visit the betjili wallet page.
Deposits at betjili are usually processed quickly. However, occasional delays can occur due to network issues or delays from the payment provider. If your account is not credited after sending money, collect a screenshot or reference number of the transaction from your mobile banking app and contact betjili's 24/7 live chat support.
For security reasons, betjili always recommends that deposits and withdrawals be made from a wallet registered in the same name as the account. Using a third party's wallet may cause problems during account verification. Contact the support team to understand the correct process.
Yes, the deposit service at betjili is available seven days a week, twenty-four hours a day. You can deposit at any time via bKash, Nagad, Rocket or Upay. There are no time restrictions or weekly holiday limitations.
Bonuses and Offers
After opening an account at betjili for the first time, you need to select the welcome bonus offer at the time of your first deposit. This offer gives a 150% bonus of up to ৳8,000. Example: depositing ৳1,000 gives a bonus of ৳1,500 and the total balance becomes ৳2,500. A 20x wagering requirement must be completed before the bonus can be used. Log in to betjili and claim it directly from the offers section.
Wagering means how many times the bonus amount must be placed as bets. For betjili's welcome bonus, the wagering is 20 times the bonus amount — so if you receive a ৳1,500 bonus, you need to place ৳1,500 × 20 = ৳30,000 in bets. Only the bonus amount counts towards wagering, not the deposited principal.
No, the betjili welcome bonus is available only once, at the time of the first deposit. Only one welcome bonus applies per account. Opening multiple accounts to claim this benefit repeatedly is against betjili's rules. Read the terms and conditions for full details on the rules.
Once a bonus is activated, the option to cancel it is generally limited. However, if you contact betjili's support team, a decision may be made after reviewing the situation. If a bonus is cancelled, the bonus portion and any winnings earned from it will be forfeited. Read the terms and conditions carefully before claiming a bonus.
Each offer at betjili has a specific validity period, which begins from the time the offer is claimed. If wagering is not completed within the set time, the bonus and any winnings from it may be removed. Promotional bonuses such as weekly reload or cricket offers have their validity stated individually in each offer's terms — log in and check the offers section for accurate information.
Yes, betjili has a special promotion called the "Cricket Ground betjili Offer". It can be claimed once per weekend and gives a 40% bonus on cricket betting deposits of up to ৳6,000. Wagering is 15 times the bonus. Example: a ৳2,000 deposit gives a bonus of ৳800 and wagering of ৳800 × 15 = ৳12,000. Visit the cricket betting page for full details.
Withdrawal Questions
After a withdrawal request is approved at betjili, funds generally arrive within 15 minutes to 2 hours to any wallet — bKash, Nagad, Rocket or Upay. During busy periods or for a first withdrawal, it may take slightly longer due to account verification.
The minimum withdrawal amount at betjili is ৳800. This is the same for all withdrawal methods — whether you send to bKash, Nagad, Rocket or Upay. A withdrawal request below this amount cannot be submitted.
No, betjili only processes withdrawals to a wallet registered in the account holder's own name. That is, the wallet used for withdrawal must be in the same name and phone number used to register the betjili account. Sending to a third party's wallet is not possible.
Yes, but wagering must be completed first. For the welcome bonus, winnings from the bonus become withdrawable only after betting the bonus amount 20 times. Example: if you receive a ৳8,000 bonus, a total wagering of ৳8,000 × 20 = ৳1,60,000 must be completed. After that, the bonus winnings can be withdrawn to any wallet.
After logging in to your betjili account, you can see the current status of your withdrawal request in the transaction history section — pending, approved or completed. If more than 2 hours have passed and you still have not received the funds, contact live chat and share your request number.
Limits and Controls
betjili believes that responsible gambling is most important. If you feel your gambling is getting out of control, visit our responsible gaming page to apply for self-exclusion or a cooling-off period. Support is also available via 24/7 live chat.
Yes, betjili lets you set a deposit limit to keep your gaming budget under control. You can set a maximum amount on how much you can deposit each day or each week. To set this limit, contact the support team or follow the instructions on the Responsible Gaming page.
A cooling-off period means pausing deposits and play on your account for a set time — such as a few days or a few weeks. Self-exclusion means closing your account permanently or for a longer term. Both options are available at betjili and can be activated through support.
Some common warning signs: playing beyond your budget, repeatedly trying to recover losses, prioritising gambling over family or work, and lying about your gambling. If you notice these signs, it is important to take a break. betjili is always for players aged 21+ and is meant for entertainment. Visit the Responsible Gaming page for help.
Yes, betjili requires players to be 21+ for all casino and betting activities. You must provide your correct date of birth when registering an account. betjili runs a verification process to prevent underage use. Parents can use the account lock to block access for younger family members.
In the case of self-exclusion, the real money in the account (not the bonus) can generally be withdrawn through the normal process. However, any used or active bonus will be cancelled. Each situation may differ, so contact the support team to confirm the correct information.
Didn't find an answer? Talk to us directly
If you haven't found the answer to your question on this FAQ page, betjili's support team is always ready to help. Support is available in both Bengali and English.
Whether it's a failed deposit, a withdrawal delay, a bonus claim issue, or anything else related to your account, our team is ready to resolve it quickly.
24/7 Live Chat
Email Support
Bengali & English
To contact us by email: [email protected]