betjili's Privacy Policy
Your personal information is very important to us. This policy explains how betjili collects, uses, and keeps your information safe.
1. Introduction and Scope
betjili is an online entertainment and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the betjili website, mobile application, and all related services. The data collection and processing practices described here take effect from the moment you register an account on the betjili platform.
By using our services, you confirm that you have read and agreed to all terms of this Policy. This Policy is an integral part of our Terms and Conditions, and both documents are effective together.
This Policy is drawn up in accordance with the laws of Bangladesh and applicable digital security regulations. betjili only collects and processes information from individuals aged 21 or above.
2. What Information We Collect
betjili collects various types of information — some you provide directly, some is collected automatically, and some is received from third parties.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- Bangladesh National ID (NID) number or passport number (for identity verification)
- Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Security question answers and information provided for account recovery
2.2 Automatically Collected Information
- IP address and Device ID
- Browser type and operating system version
- Session duration, pages visited, and activity logs on the platform
- Information obtained through cookies and similar tracking technologies
- Transaction history — records of bets, deposits, and withdrawals
2.3 Information Received from Third Parties
Relevant information is received from payment partners (bKash, Nagad, Rocket, Upay) and identity verification service providers. This information is used solely for the purpose of confirming transactions and preventing fraud.
3. How Collected Information Is Used
betjili uses your information only for specific, legitimate, and necessary purposes. The main reasons for use are described below:
3.1 Account Management and Service Delivery
Your information is used to complete the registration process, enable account login, and ensure a personalised gaming experience. This information is also needed to verify each step of deposits and withdrawals.
3.2 Security and Fraud Prevention
Your information is analysed to detect suspicious transactions, prevent the operation of multiple accounts, and maintain the overall security of the platform. betjili uses SSL technology to encrypt all data transmissions.
3.3 Customer Support
To resolve your issues via 24/7 live chat and email, our support team may need to access information related to your account.
3.4 Promotional Communications
With your consent, betjili may send you messages about bonus offers, promotions, and updates. You can opt out at any time.
3.5 Analytics and Improvement
Aggregated usage data is analysed to improve the performance and usability of the platform. Only anonymised data, from which no individual can be identified, is used in this analysis.
betjili never sells your personal information to third parties. Information is shared only when it is essential for service delivery or when there is a legal obligation to do so.
4. Information Sharing and Disclosure
betjili may share limited information with third parties in specific circumstances. In each case, only the minimum necessary information is provided.
4.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These partners follow their own privacy policies and process information in accordance with betjili's guidelines.
4.2 Technology and Service Partners
Operational information may be shared with game software studios (Pragmatic Play, PG Soft, Evolution, JILI, etc.), cybersecurity providers, and cloud infrastructure partners. Each of them is bound by a data protection agreement.
4.3 Disclosure for Legal and Regulatory Reasons
betjili may be required to disclose information in response to a court order, a lawful request from law enforcement, or a fraud investigation. betjili ensures a legal review before any such disclosure.
4.4 Business Changes
If there is a change in betjili's ownership or structure, user information may be transferred to the new entity. Users will be informed in advance in such situations, and the continuity of this Policy will be maintained.
5. Cookies and Tracking Technologies
The betjili platform uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. The platform does not function properly without them.
- Functional Cookies: Remember your preferred language, currency settings, and interface customisations.
- Analytical Cookies: Help us understand which pages are used most and where improvements are needed.
- Advertising Cookies: Used to show you relevant offers based on your interests.
5.2 Cookie Controls
You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the platform. For more details about betjili's cookie policy, visit our FAQ page.
6. Data Retention and Deletion
betjili retains your information only for as long as necessary — to provide services or to meet legal obligations.
6.1 Retention Periods
- Active account data: for as long as the account remains open
- Transaction records: minimum 5 years in accordance with financial regulations
- Identity verification documents: minimum 3 years after account closure
- Customer support conversations: 2 years
6.2 Data Deletion Requests
If you wish to close your account and have your personal information deleted, please contact our support team. Information that must be retained due to legal obligations will be kept — but all other information will be properly deleted.
betjili will act within 30 business days of receiving a deletion request and will send you a confirmation message.
7. Data Security Measures
betjili follows industry-standard technical and administrative measures to ensure the security of your information.
Technical Security
- SSL/TLS encryption — all data transmissions are secured
- Database-level encryption — stored data is protected
- Two-factor authentication (OTP) available
- Regular security audits and vulnerability assessments
Administrative Security
- Data protection training is mandatory for all staff
- Role-based access control — no one can view data without a need to do so
- Rapid response plan in the event of a data breach
- Third-party access is reviewed regularly
To learn more about betjili's commitment to data security or to read the Responsible Gaming guidelines, use the resources available on our platform.
8. Your Rights and Controls
betjili believes you should have control over your own information. Your key rights are listed below:
8.1 Right to Access
You may request to see what information betjili holds about you at any time. A full report will be sent within 15 business days of receiving the request.
8.2 Right to Rectification
If any information in your account is incorrect or out of date, you may request a correction. Upon providing valid supporting documents, betjili will update the information promptly.
8.3 Right to Object to Processing
You may object to and opt out of marketing communications or analytical use of your data. However, processing that is essential for service delivery and security cannot be stopped.
8.4 Right to Data Portability
You may request an export of your account data in a structured, machine-readable format.
To exercise any of the rights listed above, contact the betjili support team: [email protected]
9. Protection of Minors
betjili's services are exclusively for individuals aged 21 or above (21+). We do not knowingly collect or process information from any minor.
Age verification is mandatory during the registration process. If an account holder is found to be a minor, that account will be closed immediately and the collected information will be deleted.
If a parent or guardian believes their child has opened an account on betjili, please notify our support team immediately.
10. Policy Changes and Updates
betjili reserves the right to change or update this Privacy Policy as needed. For significant changes, advance notice will be sent to users' registered mobile numbers or email addresses.
Continuing to use the platform after any changes will be taken to mean that you have accepted the revised Policy. The latest version of the Policy will always be available on this page.
For more information about betjili, visit our About Us page, where the platform's goals and values are described in detail.
Last updated: 1 January 2025. Next scheduled review: July 2025.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact betjili's privacy team:
Contact Methods
- Email: [email protected]
- Live Chat: 24/7, support available in Bengali and English
- Response Time: within 2 business days for email
Our support team is ready to answer all your privacy-related questions in both Bengali and English. For general questions, you can also visit our FAQ section.